Meet the needs of your service department customers using our custom built 21st Century Service Standards Training Program. We’ll show your service team how to meet and exceed our standards benchmark. Maximise your dealership’s service department profit potential whilst also helping to improve staff job satisfaction – there is a better way!
Using our CCM Gateway software, we manage the most complex multi-brand database marketing campaigns with precision and timing to meet our customer retention strategies. Our key objectives are focused on improving a dealer’s previous performance in the area’s of data integrity and campaign targeting, security, privacy, eDM, SMS, Online Survey’s and Call Centre. We have a very specific automotive centric online analytics reporting suite.
– Data integrity and campaign targeting. It’s where it all begins when it comes to database marketing services. We’ve never failed to deliver in this area. Auto Digital Solutions make sense out of even the most fragmented business databases, ensuring our dealer’s marketing campaigns are ready to professionally delivered. Privacy compliance and our own system’s data protection is of high importance within our company’s risk management profile which is constantly managed.
– Campaign Corporate Image. It’s what we know our franchise clients have to achieve. We build mobile platform orientated messages for eDM and SMS, that meet the needs of franchise holders who are required to align with a corporate brand image.
– Campaign Deliverability. It’s something most online marketers never quite know is going to plan. We spend countless hours making sure our clients eDM’s are delivered. We help whitelist your organisation, freeing it up to do the usual business communications.
– Call centre. Used to tie off loose ends once the digital platform has done it’s job, or be the first port of call for inbound. The team are trained to operate bookings in your DMS or online booking forms. Nothing is too hard for our team, with feedback and booking rates recorded in CCM Gateway as well as a regular reporting suite showing everything you’d expect from a professional Australian based call centre.
– Campaign Performance Measurement. It’s essential that our clients see the value we provide them. Where other suppliers of marketing services fear to tread, we live and we thrive.
When it comes to the information we provide in our reporting analytics, our clients sometimes comment, that we are not for the faint hearted. A Dealer can be shocked when our ‘Ground Zero’ (before commencement of services) reporting highlights evidence of customer loss. We are motivated to reverse negative trends and replace them with positive results using our customer retention services.
Built for the savvy dealership, our service forecasting program allows service managers to take a pro-active approach to planning their marketing activities, rather than being re-active, by knowing when the busier and quieter times are coming. Using our prediction tools we can help dealers plan for these times in advance.
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